Claims Settlement Agencies Ltd (CSA) has been acquired by Gallagher Bassett. Please note this will not have any affect on your claims and the CSA team will still be handling the claim. 

Below you can select the type of claim form you require for your claim. 

Please download the required form(s) to your computer/device and complete with all the information relating to your claim. 

Once complete please email the Form(s) to: along with copies of any supporting documents.  

If you prefer to print the forms and complete by hand, you can scan the completed forms and email to the above address or post your completed form to: 

CSA Travel Claims 
308 – 314 London Road 
Hadleigh, Benfleet 
SS7 2DD 

If you are sending any Original Documents we recommend sending via Recorded Delivery and keeping copies for your own records. 

Please Note: A Claim Number will be allocated upon receipt of your completed Claim Form. 

Please fill in the information below to access the claims forms: 


Travel, Accident & Health Offering: 

Providing expert claims handling arising from Corporate/Personal Travel, Accident & Health and Personal Accident Insurance. Every claim is individually reviewed by one of our expert claims handlers, and our customer focused contact centre is available to answer any queries to ensure every claim is processed quickly and efficiently. 

We provide a multitude of services to the insurance industry: 

Classes of Claims Handling: Personal Accident Cover Including: Additional Technical Expertise:
  • Accident & health

  • Corporate & leisure travel

  • Employee benefits

  • Gadget and electronics protection

  • Wedding insurance

  • Collision damage waiver

  • Event cancellation

  • Financial failure

  • Military, police & federation protection

  • Tour operator protection

  • Schools & university fees cover

  • Employment sickness benefits

  • Permanent & temporary disability claims

  • Loss of limb or sight

  • Dental protection

  • Medical locum cover







  • Robust anti-fraud identification protecting genuine customers and the insurer’s bottom line.

  • Dedicated recovery team focused solely on assessing cases for potential dual insurance, recovery, and subrogation.

  • Experienced complaints resolution team adhering to both Financial Conduct Authority regulations and Lloyds of London processes.

  • Enhanced sanction checking using all live international sanction registers.







Complaint process for UK based customers

Medical Form


Itemisation of loss form